Effective Date: [2024]

1. Introduction

Welcome to Papa Resort. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our resort, use our services, or interact with us online. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Contact Details: Name, email address, phone number, and postal address.
• Payment Information: Credit card details and billing information.
• Booking Information: Reservation dates, room preferences, and special requests.

Usage Data

We collect information about your interactions with our website and services, including:

• Device Information: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent on our site, and referring URLs.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide and Manage Services: Process reservations, manage billing, and respond to your inquiries.
• To Improve Our Services: Analyze usage data to enhance guest experiences and personalize services.
• To Communicate with You: Send confirmations, updates, and promotional materials (you may opt-out of marketing communications at any time).
• To Comply with Legal Obligations: Adhere to legal requirements and protect our rights.

4. Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third parties who assist us in providing services, such as payment processors and booking platforms, under strict confidentiality agreements.
• Legal Authorities: To comply with legal obligations, respond to legal processes, or protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no security system is impenetrable, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: Request access to and correction of your personal information.
• Opt-Out: Opt out of receiving marketing communications.
• Deletion: Request the deletion of your personal information, subject to legal obligations.

To exercise these rights, please contact us at [insert contact information].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Types of Cookies: Essential cookies, performance cookies, and functional cookies.
• Purpose: To remember your preferences, analyze website usage, and provide targeted advertisements.
• Opt-Out: You can manage or disable cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from this policy will be resolved in the courts of [Insert Jurisdiction].

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Papa Resort
[No A / 165, Ambalawa, Ambuluwawa (Mawanalla to Gampola Road), Hemmatagama, Sri Lanka]
[+94 76 800 0404 / +94 76 0220 404]
[ambuluwawafather@gmail.com]