Effective Date: 2024

Welcome to Papa Resort! These Terms & Conditions govern your stay and use of our facilities. By making a reservation and/or staying at Papa Resort, you agree to abide by these terms. Please read them carefully.

1. Reservation and Payment

1. Reservations: To make a reservation, you must provide accurate information, including your name, contact details, and payment information. Reservations are confirmed upon receipt of a deposit or full payment, as specified at the time of booking.

2. Payment: Full payment may be required at the time of booking or check-in, depending on the rate plan selected. We accept major credit cards, debit cards, and other forms of payment as specified at the time of booking.

3. Cancellation Policy: Cancellations made [insert number of days] days prior to arrival are eligible for a [insert percentage] refund. Cancellations made within [insert number of days] days of arrival will incur a charge equivalent to [insert percentage] of the total reservation amount. Specific rates may have different cancellation policies.

2. Check-In and Check-Out

1. Check-In: Check-in time is [insert time]. Early check-in requests are subject to availability and may incur additional charges.

2. Check-Out: Check-out time is [insert time]. Late check-out requests are subject to availability and may incur additional charges.

3. Guest Responsibilities

1. Conduct: Guests are expected to conduct themselves in a respectful manner. Papa Resort reserves the right to remove guests who engage in disruptive, illegal, or inappropriate behavior.

2. Damage: Guests are responsible for any damage to the resort property or furnishings caused by themselves or their visitors. Charges for repairs or replacements will be applied as necessary.

3. Lost and Found: Papa Resort is not responsible for lost or stolen personal items. Items left behind after check-out will be held for [insert number of days] days before being discarded or donated.

4. Smoking and Pets

1. Smoking: Smoking is prohibited inside the guest rooms and common areas. Designated smoking areas are provided outside the resort. Violation of the smoking policy may result in additional cleaning fees.

2. Pets: Pets are not allowed on the resort premises unless explicitly stated as pet-friendly. Service animals are permitted in accordance with applicable laws.

5. Liability and Limitation of Liability

1. Guest Safety: Papa Resort takes reasonable measures to ensure guest safety but is not liable for any injuries or accidents occurring on the premises.

2. Property Loss: Papa Resort is not responsible for the loss or theft of personal property or valuables. Secure in-room safes are available for your use.

3. Force Majeure: Papa Resort is not liable for any failure to perform its obligations due to events beyond its control, including but not limited to natural disasters, strikes, or other emergencies.

6. Facilities and Services

1. Amenities: Use of resort facilities, such as the pool, gym, and spa, is subject to availability and may have specific operating hours. Some facilities may require advance reservations.

2. Additional Services: Additional services, such as room service, transportation, and guided tours, are subject to availability and may incur additional charges.

7. Privacy and Data Protection

1. Personal Information: Papa Resort collects and processes personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

2. Data Security: We employ reasonable security measures to protect your personal information but cannot guarantee complete security.

8. Changes to Terms

Papa Resort reserves the right to modify these Terms & Conditions at any time. Changes will be posted on our website with an updated effective date. Continued use of our services following any changes constitutes acceptance of the revised terms.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from these terms shall be resolved in the courts of [Insert Jurisdiction].

10. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us at:

Papa Resort
[No A / 165, Ambalawa, Ambuluwawa (Mawanalla to Gampola Road), Hemmatagama, Sri Lanka]
[+94 76 800 0404 / +94 76 0220 404]
[ambuluwawafather@gmail.com]